**updated 17th March 09.
Just an FAQ blogpost for unreceived mails/packages.
All florspace orders are packed in good order, endevored to be shipped usually within 3 business days after payment is received, unless public holidays or unforeseen circumstances. Packages are sent registered airmail, which means your order comes with a tracking number, insured for up to S$60 ONLY. Should you require more insurance, let us know beforehand.
After shipping, we will input the tracking number against your payment at paypal and paypal will send you thr tracking notice.
Your article can be tracked here. Information available is sparse, usually an email would have to sent to the SingPost system for more information. Note that exchange of info is required between the postal systems at your end and our end, so time is required for that. Singpost quotes up to 2 months for the exchange of info.
The most annoying and common cases are lazy postman who forgot to leave a notification card at your door when they attempt to deliver your package. Always try at your local PO with the tracking number to see if your package is already waiting there for you. Usually that is the case. Do email me for your tracking number if you did not get anything from paypal.
Do recognize that there's always a risk for online purchases as the physical package would have to go through the shipping system, which isn't always the easiest to deal with. We buy online ourselves a lot too. Its almost awful for us to say, as soon as the package leaves our hands at the PO, we have no control over it. Its harsh, yet tearfully true. We would still endevor to keep you guys happy, as we treat you as we would like to be treated ourselves.
Remember to always be nice. Its much easier that way. :+)